Terms & Conditions

Payment

We accept payments via direct deposit, Paypal, cheque (all cheques must clear before goods are sent), Australia Post money order and layby . When you select the Manual Payment option at checkout – our invoice will show the necessary details to make these arrangements.

Layby

 

We offer layby terms over 16 weeks. No order is too small. We understand that sometimes you may need a little longer than this, please contact us to discuss.
A 10% deposit is required to secure your order. If your deposit is not received within a week of order placement, the order will be assumed as cancelled.
Regular payments are required, minimum 1 payment per month. Please use your name and ‘Layby’ as reference in your direct deposit transfers so it can be traced accordingly.
If you cancel your layby at any time a 10% cancellation fee applies.
Please also take a look at our “Nappy Bulk Packs” category as this can also help you SAVE money on your nappies.

Postage

We use Fastway couriers as our method of delivery. Parcels are trackable and insured.
We offer FLAT rate post of $8.00 Australia Wide.
We always endeavour to have your parcel sent the same business day your payment clears, Fastway can take anywhere from 2 -7 business days depending on where you reside.

Fastway will only deliver to a physical address, PO Boxes will receive orders via registered Australia Post
PLEASE READ: **Orders sent via regular post are sent with the customers knowledge that this item is NOT registered and therefore NOT trackable and should any items be lost by Australia Post, Baby Mumma are NOT obligated to provide a refund or a replacement. Please ensure you understand this. Naturally we will assist in trying to locate what has happened to your order.

 

Returns And Exchanges

If for any reason, you are unhappy with your purchase, it can be returned for an exchange or refund within 14 days. The item being returned must be in original condition, unused and/or unworn, labels intact and in original packaging. Please note that sale or out of season items are not exchangeable or refundable.
Faulty Items
Our items are all of the highest quality. We thoroughly check and carefully package your order, before sending it on it’s way. If however, you receive a faulty or damaged item, please contact us immediately to discuss appropriate action. We can offer an exchange, or refund should the product be unavailable. Faulty or damaged items need to be reported within 7 days.
How To Make a Return
Contact us to discuss your exchange or refund,
Phone: 02 6160 4390
Return to: GPO Box 2550, Canberra City, ACT 2601
If your exchange is for incorrect size, or you have simply changed your mind, please include an addressed pre-paid satchel for your new item to be returned in.
Refunds
Once you have contacted us to discuss your return your refund will be processed once we have received your returned item in it’s original condition.

If you have any questions at all regarding a layby, exchange or refund, please contact us.